SolarWinds Servicedesk Tools
Simplify service desk ticketing
Manage ICT resources, support end users
Simplify service desk ticketing
Manage ICT resources, support end users
Service Desk
Service Desk
Incident management consolidates, manages and prioritizes incoming tickets. Service catalog standardizes service request and fulfillment processes.
Web Help Desk
Web Help Desk
Affordable help desk ticketing and asset management software. Automate ticket management. Centralize your knowledge management and meet your SLAs.
Help Desk Essentials
Simplify IT service management from ticket request to resolution. Thanks to the integration of Web Help Desk and Dameware Remote Support.
Make ICT Service simple?
SolarWinds Service Desk
A modern IT service management (ITSM) solution to remove barriers to employee support services.
A Cloud-based and AI-powered IT service management platform (ITSM), built to maximize productivity and accelerate resolution.
- Comprehensive ITIL-enabled platform with incident, problem, release and change management modules and an efficient CMDB for your unique service needs
- Automation for ticket classification, routing and correlation with a supporting knowledge base to increase efficiency
- Includes IT Asset Management (ITAM) for complete lifecycle management and audit history of your hardware, software, licenses, contracts and more
- Service catalog to automate processes, manual tasks and approvals for HR, facilities, finance and other departments that provide human resources services
- REST APIs and powerful integrations with SolarWinds® observability solutions, ChatOps collaboration tools, and more to connect to your apps
- Customizable reports, customer satisfaction scores (CSAT), and service level agreement (SLA) management capabilities for operational insights
SolarWinds Web Help Desk
Affordable help desk ticketing and asset management software. Automate ticket management. Centralize your knowledge management and meet your SLAs.
Automate ticket management
WHD provides an intuitive web interface to centrally manage service tickets and automate helpdesk tasks for technicians.
Discovery and management of IT assets
Automatically discover your software and hardware assets, manage asset allocations, history and associated requests.
Knowledge management
WHD includes a built-in, comprehensive, searchable and easy-to-use knowledge base for technician knowledge management.
- Automation of ticket expiration
- Centralized knowledge base
- Tracking and managing IT assets
- Simplified project and task management with relational ticketing
- Integration with Active Directory and LDAP
- Reporting to measure SLAs
Help Desk Essentials Pack
Save time, money and resources by automating and simplifying helpdesk and IT support tasks.
Simplify IT service management
The integration of Web Help Desk™ and Dameware® Remote Support allows you to simplify ITSM from ticket request to resolution.
Accelerate support delivery
Eliminate the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting.
Improve customer satisfaction
Respond to tickets quickly with remote support and track and measure technician performance to continuously improve customer satisfaction.
Why bundle?
- Simplify IT service management
- The integration of Web Help Desk™ and Dameware® Remote Support allows you to simplify ITSM from ticket request to resolution.
- Accelerate support delivery
- Eliminate the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting.
- Improve customer satisfaction
- Respond to tickets quickly with remote support and track and measure technician performance to continuously improve customer satisfaction.